How and When AI Will Impact Customer Experience

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Artificial intelligence (AI) has the power to turn good customer experiences into great experiences. Given the competitive environment, we’re in, creating these hyper-human experiences is more important for small businesses than ever before. So what makes a good customer experience a great customer experience? There are three key differences between a good customer experience and a… Read more »

How to Win the new IoT Landscape?

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The Internet of Things (IoT) is the Wild West of the technology market. The industry is young, and the potential for growth is enormous. But what do you need to win in this new landscape? Smart small, start now Even old, large companies can win at the IoT if they start small and start early…. Read more »

The Role of Human Element in Digital Transformation

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Digital technology in all its various forms is changing the way organizations work across all aspects of any small business. But even if processes and functions are streamlined, simplified, automated, augmented, and refined, there is a greater chance that the digital transformation will fail before it can deliver its full potential. It’s a phenomenon that… Read more »